Words matter. Often door-to-door sales reps don’t realize they could inadvertently push potential customers further away from the sale because of poor word choices. This post will identify the words sales reps should avoid if they are looking to become a top door-to-door sales rep.

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Do you have a problem saying “Problem” while selling door to door?

In a sales setting, you should avoid using the word ‘problem’ as this can immediately put your potential customer on the defensive. Your goal as a door-to-door sales rep is to be viewed as a messenger of good news, not as a pushy salesperson. Thus, if your potential customer has their guard up, it’s going to be an uphill battle to make the sale.

Avoiding the word ‘problem’ can help you maintain a good rapport with your potential customer. Most people don’t like to admit to having problems, unless it’s to their therapist, and even then they don’t like to admit their faults or shortcomings.

It’s even more difficult as a sales rep to get people to admit to their problems, especially in door-to-door sales as you are most likely meeting your potential customer for the very first time.

A major downside to labeling your potential customer’s issue as a ‘problem’ is that something that is a ‘problem’ for one may not be even be considered a minor issue to another. When you state your potential customer has a ‘problem’ or that you can help them with their ‘problem,’ that person may not feel they need any help.

A simple replacement of the word ‘problem’ can avoid the problems associated with using ‘problem’ on the doors. Words to use can include: issue, activity, difficulty, situation, or circumstance.

Do you struggle with getting customers on contracts?

The issue with using the word ‘contract’ is that most people view contracts as a one-way street that is designed in a way that it is only beneficial to the company and not the customer. Ideally contracts should benefit both the company and the customer.

To combat the negative connotations from using ‘contract’ a better substitution you can use with your potential customers is ‘service agreement.’ No one wants to be locked into something that isn’t to their advantage, but when you phrase your contracts as a service agreement it creates a feeling of a two-way promise between both parties.

When phrased in this manner, your potential customer can be put at ease knowing that they only need to fulfill their end of the bargain if the company fulfills its end of the bargain.

This being noted, if you are asked if the person is signing a contract, you would explain that they were but then inform them of the specific terms of the agreement. For example, you might say something like, “This is a contract as long as we keep our end of the deal. If for some reason we don’t keep our end of the agreement then you are not obligated to continue.” Because service agreements vary from company to company, please check with your company to ensure you are representing any contracts as they have been written.

People love to buy but they hate being sold

You’ve probably heard the above adage before, and it’s very true in door-to-door sales. Nobody wants to feel they are being sold, but if they can see value in what you have to offer, they will happily buy your products or services.

For this reason it’s important to avoid saying things like ‘selling’ or ‘signing up.’ Certainly you are there to sell products or services, but when you phrase it that way it can cause your potential customer’s guard to go up.

A common occurrence when you are selling door to door is when a potential customer asks you what you are selling. Knowing that you are trying to be viewed as a messenger of good news, your response might be, “Actually, I just finished talking with Nancy next door, and I’m just letting everyone know about what’s going on in the neighborhood. Has anyone let you know I was going to be stopping by?”

This can be an effective way to get your message to the potential customer without them feeling like you are immediately there to sell them something or sign them up on a program.

When you avoid these red-flag words throughout your sales process it can really help you get much better results while you are selling door to door.

If you happen to be considering a new door-to-door sales opportunity you will certainly get the best training available as a part of the D2D Millionaire Team. Learn more about becoming a part of our team here!

 

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Having the right outlines and scripts are certainly important while selling door to door, but does how you say it really matter?

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Does volume matter in door-to-door sales?

One area that can have an effect on your results is your volume level when talking to potential customers. There is a sweet spot when it comes to your speaking volume.

The ideal volume is 7 out of 10 when selling door to door. This will be loud enough to show confidence, but it won’t be so loud that you come off as a stereotypical salesperson.

Talking too softly comes across as lacking confidence and conviction. When you are too quiet it can seem to your potential customers that what you have to offer must not be very good.

If you aren’t confident and excited about what you are selling, your potential customer certainly won’t be either. Talking in a monotone or soft voice, gives the impression that you aren’t interested in what you have to offer, even if that’s not true. It can also seem that any discounts you are offering aren’t that great either.

Having volume fluctuation can also help your potential customers stay engaged with your conversation. If your potential customer isn’t paying attention throughout the sales process they are likely to miss key things that could shift them from a non-buyer to a buyer.

Are you a fast talker? It could damage your results in door-to-door sales

Fast talking salespeople are likely to come across as the stereotypical, high-pressure salesperson. Your goal should be to avoid activating that thought process with your potential customers. Ideally you want to come off as a messenger of good news rather than as a pushy salesperson, and how fast you talk has a lot to do with what the potential customer thinks of you.

Typically when you talk too fast it throws up red flags for your potential customer. One problem with talking too fast is that it gives the impression that you are nervous and lack confidence in what you are selling.

This is a surefire way to have your potential customers tune out what you are saying. If your potential customer isn’t paying attention to what you are saying, the chances of making a sale go way down.

On top of that, when you talk too fast you eliminate the benefits of using silence to your advantage. In many cases, giving your potential customer time to process what you are saying, can create a better level of understanding of what you have to offer.

In addition to that, you’ll want to use silence to your advantage after asking a closing question. When you are asking the questions, you are in control, so be sure to give your potential customers time to answer whenever you ask a question.

When you don’t take the time to listen to your potential customer and find out their concerns, needs, and wants, it will make selling your products or services more difficult.

 

The pitch and tone of your voice can influence the sale

Another major factor to pay attention to when it comes to how you say it while selling door to door, is your pitch and tone. Having the wrong pitch and tone can make or break the sale.

Your pitch and tone determine what kind of emotions and feelings are behind what you are saying. It can determine whether your potential customer thinks you are confident and believe in what you are selling.

Most people want to buy from people who are confident and they can trust. With the proper pitch and tonality, you can establish credibility with your potential customers because they sense your confidence in what you are selling.

Another factor the proper pitch and tone can create is a feeling of dependability both in you as the salesperson and the company you represent. At first, your potential customer is more likely to be bought into you as a salesperson than they are in what you are offering. Paying attention to pitch and tone will help to increase your dependability.

Mastering what to say when it comes to selling door to door is essential, but its equally important to understand how to say what you say. Both go hand in hand if you want to become a top sales rep.

If you happen to be considering a new door-to-door sales opportunity you will certainly get the best training available as a part of the D2D Millionaire Team. Learn more about becoming a part of our team here!

Did This Blog Help You? If so, we would greatly appreciate if you could comment below and share on Facebook

Facebook: www.facebook.com/d2dmillionaire/

P.S. If you haven’t done so yet, be sure to Download our Free Podcast on “How To Avoid The Top 5 Reasons Door-to-Door Sales Reps Fail” Click Here For Instant Access!

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Are you bending all the rules or giving away way more than you should in an attempt to make a sale? In door-to-door sales, making your offer seem too good to be true could be a major reason you aren’t selling as much as you could be.

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Are you just getting taken advantage of?

It might seem like a good idea to bend over backwards and do whatever it takes to make a sale, but that desperation and neediness can actually hurt your chances of making the sale.

Being desperate actually pushes potential customers away from you, and can even lead them to try and take advantage of you if they are interested in your products or services.

Potential customers can make unreasonable demands on you like product upgrades, increased guarantees, price reductions, free equipment, or anything else you are willing to give away.

What you give up can potentially eat into your commissions and devalue your products, services, the company you represent, and even yourself. In addition to that, it can lead you into overpromising things that you or your company can’t back up.

Word can spread fast, and when people start to talk in the neighborhood, you and your company could get a reputation of giving away too much because an unrealistic expectation is set for one of your customers.

People avoid neediness and desperation like the plague

In addition to setting yourself up for less commissions by being overly desperate and giving into everything your potential customer wants, you could also end up pushing away a lot of people who might have bought from you. All things being equal, most people tend to buy from people they know, like and trust.

Think about the guy or gal who hangs on your every word, never wants you to be out of their site, and doesn’t have much of a life without you. People like this will likely cause you to run the other way instead of being willing to give into their neediness and desperation.

All of these situations are similar to the feeling you can create with your potential customers when you are overly desperate to make the sale. This can send up warning signals that you probably shouldn’t be trusted or that you have something to hide.

Unwanted red flags being too needy or desperate causes while selling door to door

One red flag could be that your potential customer reads your desperation as a sign that your offer might not be such a good deal. Ideally you want to create the feeling of scarcity, and that what you are offering is going to be taken quickly because it’s such a great deal. Therefore, you really don’t care if they take advantage of it or not because one of the other neighbors definitely will.

Urgency and the sense of missing out on something are two of the most powerful motivating forces that will cause your potential customer to take action. Desperation and neediness eliminate both of these motivating forces. When your potential customer knows you are desperate for the sale, they are in control of the situation.

Another warning sign of being overly desperate is the sense that you are trying to pull a fast one on your potential customer. You want to be portrayed as a messenger of good news who is looking to help the homeowner, not as somebody who is in a hurry to make a sale and then leave.

Leading with confidence and sticking to your sales process, instead of coming across as desperate to make sales, will allow you to be a more consistent sales rep whose product or service will add value to the customer.

If you happen to be considering a new door-to-door sales opportunity you will certainly get the best training available as a part of the D2D Millionaire Team. Learn more about becoming a part of our team here!

 

Did This Blog Help You? If so, we would greatly appreciate if you could comment below and share on Facebook

Facebook: www.facebook.com/d2dmillionaire/

P.S. If you haven’t done so yet, be sure to Download our Free Podcast on “How To Avoid The Top 5 Reasons Door-to-Door Sales Reps Fail” Click Here For Instant Access!

Did you enjoy this post on, Are you so desperate for sales that it’s costing you them, please retweet and comment below.

     
  
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